FREQUENTLY ASKED QUESTIONS

CONSULTATION RELATED

1. What are the consultation charges?

- First Visit: $180 w/o GST (up to 20 mins consult, up to 10mins admin, total: up to 30 mins)

- Review Visit: $110 w/o GST (up to 15 mins consult)

- Additional Time block: $50 w/o GST (up to 15 mins consult)

 

2. What are the prescription charges?

- $30 - $40 w/o GST (for medication that GC have in stock. (patient may choose to buy elsewhere)

 

3. What payment modes do you accept?

- We accept the following payment modes:

- Cash, Visa, Mastercard, Amex, Paynow

 

4. What are the charges for a medical report?

- $100 to $200 w/o GST (depending on number of pages)

 

5. Which are the insurance companies or health network panels that gutCARE specialist doctors are on?

- gutCARE is on most corporate insurance panels  or health network panels of third-party administrators (TPAs). For more details, click here

- Employees with employee health benefit cards of third-party administrators with gutCARE specialist doctors on their panel can expect benefits of cashless consultations, investigations, and medications or a co-payment sum of these bills.

- gutCARE welcomes all patients with or without insurance. Our friendly staff will work with you to understand your available financing options.

 

6. Do you see paediatric patients?

- gutCAREspecialist doctors do not see paediatric patients under the age of 16.

 

7. Which doctors practice in each gutCARE clinic?

-Please see here.

 

8. What is the exact location of each gutCARE clinic?

- Please note that we are located within the premises of the hospital, in each of the medical centers of the respective hospitals. For more details, please refer to Contact us.  

INSURANCE RELATED

1. How much does a gastroscopy cost?

- In general, a gastroscopy costs about $1000. 

- If you have an Integrated Shield Plan, you may be eligible for a cashless procedure depending on your plan and rider as well as CPF claimables (Medisave). Please contact us or speak with your insurer.

- While the amount claimable may differ due to withdrawal limits set by the CPF board, the maximum is up to $650.

- To search an estimated fee for gastroscopy, visit

https://www.moh.gov.sg/cost-financing/fee-benchmarks-and-bill-amount-information

 

2. How much does a colonoscopy cost?

- A colonoscopy procedure may cost around $1600. Removal of polyps and histology tests may incur additional costs. 

- If you have an Integrated Shield Plan, you may be eligible for a cashless procedure depending on your plan and rider as well as CPF claimables (Medisave). Please contact us or speak with your insurer.

- While the amount claimable may differ due to withdrawal limits set by the CPF board, the maximum is up to $1250.

- To search an estimated fee for colonoscopy, visit

https://www.moh.gov.sg/cost-financing/fee-benchmarks-and-bill-amount-information

 

3. How much does a gastroscopy and colonoscopy cost if performed together?

- Costs differ on a case-to-case basis. A gastroscopy and colonoscopy may cost around $2600 (excluding hospital fees). 

- If you have an Integrated Shield Plan, you may be eligible for a cashless procedure depending on your plan and rider as well as CPF claimables (Medisave). Please contact us or speak with your insurer.

- While the amount claimable may differ due to withdrawal limits set by the CPF board, the maximum is up to $1650.

 

4. What is the claims process?

- With regard to hospital procedure-related claims, an electronic filing submission (e-file) facility has been set up by MOH to electronically submit your insurance claims for Medishield Life and Integrated Shield Plans.

- For those under corporate medical plans with third party administrators or international health insurance plans, the claims process varies. The steps may include notifying your insurer, paying for any treatment, including deductibles, co-insurance and co-payment, and submitting claims to your insurer.

- The claims process may be delayed if there are incorrectly filled forms, missing documentation or the insurer requiring time to investigate if the claim is for a pre-existing condition.

PROCEDURE RELATED

1. Am I able to have the consultation and endoscopy on the same day?

- We do not usually perform the consultation and gastroscopy or colonoscopy on the same day.

- We strongly encourage patients to have their consultation and gastroscopy or colonoscopy on separate days to ensure adequate duration of fasting and to ensure a good bowel preparation for the colonoscopy.

 

2. Do I need to fast for the first visit?

- There is no requirement to fast for the first visit, unless the doctor has given specific instructions to do so.

 

3. What do I need to do to prepare for a gastroscopy?

- You will need to be fasted for a duration of 6 hours before a gastroscopy.

- You may take sips of water for your regular medication.

- Please inform the doctor or the clinic if you are diabetic and on medication for diabetes.

- A detailed patient information sheet with instructions will be given to you when the gastroscopy is scheduled.

 

4. What do I need to do to prepare for a colonoscopy?

- You should have a non-fibre diet for 48 hours before the colonoscopy

- Medication for the bowel preparation will need to be consumed on the night before the colonoscopy, as well as the morning of the colonoscopy.

- A detailed patient information sheet with instructions will be given to you when the colonoscopy is scheduled.

SERVICES RELATED

1. Do I need a doctor’s referral for a fibroscan or hydrogen-methane breath test?

- Yes, you will require a referral from a doctor to have the fibroscan or hydrogen-methane breath test performed at one of our gutCARE clinics.

2. Do I need to fast before a fibroscan?

- You should fast for 2 hours before a fibroscan, and also drink only sips of water when necessary during this time.

3. What do I need to do to prepare for a hydrogen-methane breath test?

- Please note that there are dietary restrictions for the 12 hours before the test. Antibiotics should be discontinued 4 weeks before the test; probiotics and prebiotics to be discontinued 2 weeks before the test, and laxatives for 1 week before a hydrogen-methane breath test. 

- A detailed patient information sheet will be given and explained when the hydrogen-methane breath test is scheduled.

4. How long will it take for a fibroscan report to be ready?

- It will take 3 working days for the report to be ready, and it will be sent to the referring doctor’s clinic.

5. How long will it take for a hydrogen-methane breath test report to be ready?

- It will take 5 working days for the report to be ready, and it will be sent to the referring doctor’s clinic.