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FREQUENTLY ASKED QUESTIONS

CONSULTATION RELATED

  • First Visit: $218 inclusive of GST (up to 20 mins consult, up to 10 mins admin, total: up to 30 mins)
  • Review Visit: $130.80 inclusive of GST (up to 15 mins consult)
  • Additional Time block: $65.40 inclusive of GST (up to 15 mins consult)
  • $32.70 inclusive of GST (for medication that GUTCARE have in stock. (patient may choose to buy elsewhere)
  • We accept the following payment modes cash, visa, mastercard, amex, paynow and bank transfer.
  • $327 – $545 inclusive of GST (depending on number of pages)
  • Simple Memo: A simple memo will cost $109 – 218 inclusive of GST
    • GUTCARE is on most shield plan and corporate insurance panels or health network panels of third-party administrators (TPAs). For more details, click here.
    • Employees with employee health benefit cards of third-party administrators with GUTCARE specialist doctors on their panel can expect benefits of cashless consultations, investigations, and medications or a co-payment sum of these bills.
    • GUTCARE welcomes all patients with or without insurance. Our friendly staff will work with you to understand your available financing options.
    • GUTCARE specialist doctors do not usually see paediatric patients under the age of 16, unless your doctor or specialist has referred your child to a GUTCARE doctor for a specific gastroenterology issue.
    • More information on our doctors and their working locations can be found here.
    • Please note that we are located within the premises of the hospital, in each of the medical centers of the respective hospitals. For more details, please refer to Contact us.

    INSURANCE RELATED

    • In general, a gastroscopy costs about $1,100. Removal of polyps and histology tests may incur additional costs.
    • If you have an Integrated Shield Plan, you may be eligible for a cashless procedure depending on your plan and rider as well as CPF claimables (Medisave). Please contact us or speak with your insurer.
    • While the amount claimable may differ due to withdrawal limits set by the CPF board, the maximum is up to $650.
    • To search an estimated fee for gastroscopy, visit :
      https://www.moh.gov.sg/cost-financing/fee-benchmarks-and-bill-amount-information
    • A colonoscopy procedure may cost around $1,800. Removal of polyps and histology tests may incur additional costs.
    • If you have an Integrated Shield Plan, you may be eligible for a cashless procedure depending on your plan and rider as well as CPF claimables (Medisave). Please contact us or speak with your insurer.
    • While the amount claimable may differ due to withdrawal limits set by the CPF board, the maximum is up to $1,250.
    • To search an estimated fee for colonoscopy, visit :
      https://www.moh.gov.sg/cost-financing/fee-benchmarks-and-bill-amount-information
    • Costs differ on a case-to-case basis. A gastroscopy and colonoscopy may cost around $2,900 (excluding hospital fees).
    • If you have an Integrated Shield Plan, you may be eligible for a cashless procedure depending on your plan and rider as well as CPF claimables (Medisave). Please contact us or speak with your insurer.
    • While the amount claimable may differ due to withdrawal limits set by the CPF board, the maximum is up to $1,650.
    • With regard to hospital procedure-related claims, an electronic filing submission (e-file) facility has been set up by MOH to electronically submit your insurance claims for Medishield Life and Integrated Shield Plans.
    • For those under corporate medical plans with third party administrators or international health insurance plans, the claims process varies. The steps may include notifying your insurer, paying for any treatment, including deductibles, co-insurance and co-payment, and submitting claims to your insurer.
    • The claims process may be delayed if there are incorrectly filled forms, missing documentation or the insurer requiring time to investigate if the claim is for a pre-existing condition.

    PROCEDURE RELATED

    • We do not usually perform the consultation and gastroscopy or colonoscopy on the same day.
    • We strongly encourage patients to have their consultation and gastroscopy or colonoscopy on separate days to ensure adequate duration of fasting and to ensure a good bowel preparation for the colonoscopy.
    • There is no requirement to fast for the first visit, unless the doctor has given specific instructions to do so.
    • You will need to be fasted for a duration of 6 hours before a gastroscopy.
    • You may take sips of water for your regular medication.
    • Please inform the doctor or the clinic if you are diabetic and on medication for diabetes.
    • A detailed patient information sheet with instructions will be given to you when the gastroscopy is scheduled.
    • You should have a non-fibre diet for 48 hours before the colonoscopy
    • Medication for the bowel preparation will need to be consumed on the night before the colonoscopy, as well as the morning of the colonoscopy.
    • A detailed patient information sheet with instructions will be given to you when the colonoscopy is scheduled.
    • You should fast for 2 hours before a fibroscan, and also drink only sips of water when necessary during this time.
    • There are dietary restrictions for 12 hours prior to the test.
    • No antibiotics 4 weeks prior
    • Probiotics and prebiotics to be discontinued 2 weeks before the test
    • If tolerated, stop use of laxatives and pro-motility agents 1 week before the test
    • A detailed patient information sheet will be given and explained when the hydrogen-methane breath test is scheduled
    • It will take 3 working days for the report to be ready, and it will be sent to the referring doctor’s clinic.
    • Yes, you will require a referral from a doctor to have the fibroscan or hydrogen-methane breath test performed at one of our GUTCARE clinics.
    • It will take 5 working days for the report to be ready, and it will be sent to the referring doctor’s clinic.
    • Look out for these symptoms and be sure to contact us immediately if you develop any of the following after your procedure:
      • Breathlessness
      • Persistent or severe abdominal pain
      • Vomiting
      • Fever or Chest Pain
      • Stool that is unusually dark, black, or bloody
    • It is advisable to go for a routine colonoscopy every five years on or after the age of 50. You are recommended to visit your doctor for an earlier colonoscopy if you experience any symptoms of gastrointestinal or colorectal conditions within the 5 year interval
    • It is advisable to wear loose and comfortable clothing on the day of your scope. Do not wear any jewelry, makeup or contact lenses on the day of your scope.
    • Both procedures will be done under sedation, patients do not feel pain during the procedure. Some may experience a mild discomfort or throat irritation (gastroscopy) afterward, but this is temporary.
    • A gastroscopy is a fairly quick procedure that can take 15-30 minutes. It may take slightly longer if abnormalities are detected and a biopsy is needed to remove tissues for testing.
    • A colonoscopy usually takes 30-45 minutes. It may take slightly longer if abnormalities are detected and a biopsy is needed to remove tissues for testing.
    • You may feel some mild bloating and gas after a scope so it’s best to stay away from foods that might worsen these symptoms. Eat foods that are easier to digest like soup, fish or toast. Keep away from beans, cauliflower or spicy foods, which can cause more bloating.
    • While colonoscopy is generally considered a safe and effective procedure for examining the colon, like any medical intervention, it carries a small risk of complications. It’s important to note that serious complications are rare, and the benefits of colonoscopy in detecting and preventing colorectal cancer often outweigh the risks. It is common to experience some abdominal discomfort or bloating after a colonoscopy. This is usually temporary and resolves on its own.
    • Gastroscopy, also known as an upper endoscopy, is a generally safe and well-tolerated procedure. However, as with any medical procedure, there are potential complications, but they are rare. It is common to experience a sore throat or mild discomfort in the throat after the procedure. This is typically temporary and should improve within a day.